Refund policy

At Rapid Gadgetz, customer satisfaction is our priority. We understand that occasionally, you may receive items that are damaged or not functioning as expected. Our return policy is designed to address such issues promptly and efficiently.

1. Eligibility for Returns

If Open Parcel Delivery not applicabale for return. You may request a return or exchange under the following conditions:

  • The item received is broken or damaged.

Please note that returns due to a change of mind are not accepted.

2. Return Period

You have 1 day from the date of delivery to initiate a return request. After this period, we will not be able to process any return requests.

3. Return Process

To request a return:

  1. Contact our customer service team at [rapidgadgetz@gmail.com] within 1 day of receiving your order. Provide your order number, a description of the issue, and any supporting photographs if applicable.

  2. Our team will review your request and, if approved provide you detailed instructions on how to return the item.

4. Condition of Returned Items

  • The item must be returned in its original packaging, including all accessories, manuals, and documentation.

  • The item must be securely packed to prevent any further damage during return shipping.

5. Return Shipping

  • You are responsible for return shipping costs.

6. Refunds and Exchanges

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

  • If approved, you may choose to receive a replacement item or a refund to your original method of payment.

  • Refunds will be processed within [5-7] business days after the return is approved.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items returned after the 1-day return period.

  • Items damaged due to misuse or mishandling by the customer.

8. Contact Us

For any questions or to initiate a return, please contact us at:

Email: [rapidgadgetz@gmail.com] Phone: [03390024754] 

Thank you for shopping with Rapid Gadgetz. We appreciate your understanding and cooperation in adhering to our return policy.